Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as:

Name, email address, and phone number when you create an account
Delivery address and payment information when placing orders
Dietary preferences and allergies you specify
Communications with our customer support team
Feedback and reviews about our services

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your food orders
Communicate with you about your orders and account
Personalize your experience and provide customized recommendations
Send you marketing communications (with your consent)
Improve our services and develop new offerings
Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We may share your information in the following situations:

With delivery partners to fulfill your orders
With payment processors to handle transactions
With service providers who assist in our operations
When required by law or to protect our legal rights
In connection with a business transaction or merger

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure payment processing, and regular security assessments.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and login information
Analyze website traffic and user behavior
Provide personalized content and advertisements
Improve website functionality and user experience

You can control cookie settings through your browser, but some features may not work properly if cookies are disabled.

6. Third-Party Services

Our website and services may integrate with third-party services, including:

Google Analytics for website analytics
Payment gateways for processing transactions
Social media platforms for sharing content
Mapping services for delivery tracking

These third parties have their own privacy policies, and we encourage you to review them.

7. Your Rights and Choices

You have the right to:

Access and review your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information
Opt out of marketing communications
Restrict certain processing of your information
Data portability for information you provided to us

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for the duration of your account plus a reasonable period thereafter.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date above.

12. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us:

Through our website contact form
By email at our customer support address
By phone during business hours

We will respond to your privacy-related inquiries within 30 days.

We are committed to protecting your privacy and handling your personal information responsibly. This policy reflects our dedication to transparency and your data protection rights.